Contact
Contact the Brisbane Airport parking guide
Use this form to send a correction, ask a question about a Brisbane Airport parking product, or tell us something the guide gets wrong. We read every message. If you need to change or cancel a booking, contact the operator you booked with directly — we cannot access reservations. Read our privacy handling before you write.
Send a correction or parking question
Tell us what needs fixing in this Brisbane Airport parking guide, or ask which option fits your trip. Include travel dates, terminal and vehicle height if your question is about fit or transfers.
What to send us
Corrections to product details, access hours, height limits or transfer arrangements help the most. Questions about which BNE airport parking option suits a domestic weekend or a long international holiday are welcome too.
If a car park has changed its name or closed, that is exactly the kind of thing we want to hear about. Feedback on the guide itself — a confusing page, a missing step — is just as useful.
Guide address
11 The Circuit, Brisbane Airport QLD 4008, Australia
Phone: +61 7 3154 1975
Email: [email protected]
Open 24 hours, 7 days
What we cannot help with
This site is an independent Brisbane Airport parking guide. We cannot touch bookings, payments or availability — here is where to go instead.
Booking changes and cancellations
Only the operator you booked with can move or cancel a reservation. Have your confirmation number ready.
Contact operator
Live space availability
We cannot confirm whether a space is open on your date. Check the booking calendar of the car park you want.
Check calendar
Refunds and payment details
We do not hold payment details. Brisbane Airport runs its own refund process with a form plus receipt or bank statement.
Use refund form
Off-airport operator bookings
Bookings such as those with Andrews Airport Parking are handled by that operator and its own support channel.
Ask Andrews
Before you write about a refund
Gather your booking confirmation, your payment receipt and, if relevant, a bank statement showing the charge. The airport parking process asks for a form and supporting documents.
Sending those papers to us will not start a claim, because we are not the operator. Send them through the parking customer service channel of whoever you booked with.
Refund folder checklist
Booking confirmation with reference, dates and car park name for your airport parking stay.
Payment receipt showing the amount charged and the last digits of the card used.
Bank statement line for the charge, if the operator asks for extra proof of payment.
Questions we get most
Short answers on Brisbane Airport parking choices we are asked about again and again. For full detail, compare the car parks side by side.
Compare parking options
Which car park is closest to the terminal?
The multi-level terminal car parks sit shortest walk from check-in at both terminals. If you want door-to-door ease, that walk usually beats a cheaper lot plus shuttle.
Should I pre-book or pay on exit?
Pre-booking locks a rate and a bay type for busy dates, school holidays and early flights. Drive-up pay on exit suits short, flexible stops where you can accept the gate price.
AIRPARK or AIRPARK 2 for a budget trip?
Both are open-air budget products reached by shuttle. Compare transfer times, shuttle frequency and how far you are willing to wait at night before you pick on price alone.
Is valet available for domestic flights?
ParkValet serves the International Terminal only, so domestic travellers need a terminal, undercover or budget car park instead.
Will a tall vehicle fit?
It depends on the limit for the deck you choose — many Brisbane Airport structures list 2.25m or 2.4m. Check the parking map page before you book, and measure with roof racks fitted.
How we handle your message
We use what you send to answer your question and, where relevant, to update the parking Brisbane airport guide. We do not sell your details or add you to a marketing list.
How we store and use personal information is described in the privacy policy and the cookie policy, both linked from every page.
Response times
This is a small guide, not a call centre, so replies are not instant. Corrections that affect accuracy get priority, since a wrong height limit or a closed car park could cost someone a booking.
If your flight is soon, go straight to the operator website or phone line for your bne airport parking booking rather than waiting on us.
